Short answer
The AI Marketing Master inbox puts comments on your Facebook and Instagram posts, messages, Google reviews and new leads in one list, so you can see what needs attention without opening five apps. You can reply to comments and reviews with AI-drafted replies you approve. Messages are shown read only, so you answer those on the platform itself.
Why things get missed
A typical small business gets questions in many places: a comment under an Instagram reel, a message on the Facebook Page, a new Google review, and an enquiry form on the website. Each one lives in a different app with its own notifications. On a busy day, something slips. Often it is the one that mattered most, like a customer ready to book.
One list that shows everything new, with the oldest waiting items easy to spot, fixes most of this without any clever technology.
What arrives in the inbox
- Comments on your own Facebook Page and Instagram business account posts, sorted by type, with a suggested reply.
- Messages sent to your connected accounts, shown read only so you know they are there.
- Google reviews from your connected Business Profile locations, with AI-drafted replies you approve before they are posted.
- New leads from website forms, landing pages, Meta lead ads and Google Ads lead forms, linked to the lead's record in the CRM.
A simple daily routine
- Open the inbox once in the morning and once in the afternoon.
- Deal with new leads first: assign them or add a follow-up task.
- Approve or edit suggested replies to simple comments and reviews.
- Handle anything marked as needing a person yourself, such as complaints.
- Glance at new messages and answer them in the Facebook or Instagram app.
- Leave the inbox empty or with only items you are waiting on.
Why messages are read only
Direct messages are private conversations, often about orders, payments or personal matters. We chose not to reply to them from the app or with AI. You see that a message has arrived and what it says, then reply on the platform where the full conversation lives. This also keeps the app clear of any automatic messaging to people, which we do not do anywhere in the product.
What the inbox will not do
It will not reply to anyone on its own unless you have switched on automatic comment replies, and even then complaints and sensitive comments wait for a person. It will not send bulk messages, follow-ups or reminders to leads. It is a place to see and handle what arrived, not a tool for chasing people.
Who it suits
Owners who manage their own social accounts and want one place to check. Small teams where the person replying to comments is different from the person chasing leads. Agencies who need each staff member to see only the client accounts they are assigned to, with a record of who replied to what.
Setting it up
Connect your Facebook Page and Instagram business account through Meta, connect your Google Business Profile, and add an enquiry form or lead ads source. Each connection needs the platform's approval for our app, which is described on the integration pages. Once connected, new items start to appear in the inbox. You can also get new-lead alerts by email, web push or WhatsApp where set up.
What it does not do
- Messages are read only; there is no replying to direct messages from the app.
- TikTok, Pinterest, Snapchat, Threads and LinkedIn comments are not included.
- Facebook, Instagram and Google Business Profile connections need the platforms' approvals before they work.
Questions people ask
Can I reply to Instagram or Facebook messages from the inbox?
No. Messages are read only. Open the platform to reply. Comments and Google reviews can be answered from the app after you approve the reply.
Are LinkedIn, YouTube or X comments included?
Not at the moment. The inbox covers Facebook and Instagram comments and messages, Google reviews and new leads.
Can my staff see the inbox?
Yes, based on their role. In an agency account, staff only see clients they are assigned to.
Does the inbox send automatic messages to leads?
No. Nothing in AI Marketing Master sends messages to leads. You decide how and when to contact them.
What happens to spam comments?
Comments that look like spam are sorted as spam and not answered. You can still see them in the list and remove them on the platform if you wish.
We only describe what the product really does today. Results depend on your business, your market and many things no tool controls.